5. When you add an image or video, a file explorer box will appear. Select the file you would like to add to your case. Accepted file formats are for images include jpg, jpeg, png, gif, webp, jfif, bmp, tif, tga, svg and for videos include mov, mp4, avi, mpg, mpeg, wmv, webm. Alternatively, you can drag and drop the image or video into the yellow highlighted box at the bottom of the webpage.